Our commitment to Grievance Redressal is founded on the principle of promptly addressing and resolving complaints from citizens and consumers, ensuring their voices are heard and issues are resolved efficiently. We operate a 24x7 Grievance Redressal system that allows Ministries, Departments, and Organizations to receive and process grievances from anywhere, around the clock. Our dedicated teams diligently scrutinize and take decisive actions, ensuring the swift and favorable resolution of these grievances. Our focus lies in enhancing the effectiveness of services, and addressing every concern raised by individuals.Our commitment to Grievance Redressal is founded on the principle of promptly addressing and resolving complaints from citizens and consumers, ensuring their voices are heard and issues are resolved efficiently. We operate a 24x7 Grievance Redressal system that allows Ministries, Departments, and Organizations to receive and process grievances from anywhere, around the clock. Our dedicated teams diligently scrutinize and take decisive actions, ensuring the swift and favorable resolution of these grievances. Our focus lies in enhancing the effectiveness of services, and addressing every concern raised by individuals.
Channels of Support
Beneficiaries and the public have access to a range of support channels through which they can reach our Helpdesk:
- Toll-free numbers (1967 or 1800-425-5901)
- Public portal Website (www.tnpds.gov.in)
- Online Chat in Public portal Website (www.tnpds.gov.in)
- Email (support@tnpds.com)
Grievances Handled:
The Helpdesk is the central hub for receiving and addressing a diverse array of grievances from beneficiaries and the public. These include, but are not limited to:
- New Smart card application Status
- Smart card status
- Smart Card Details Correction
- Smart card Mutation
- Smart card address Change
- Aadhaar Number Verification
- Aadhaar Number Correction
- Smart Card Activation/Inactivation
- Smart Card type change
- Mobile Number Correction
- Complaint about Shopkeeper
- Complaint about TSO/DSO
- Mobile Beneficiary Application is not working
- OTP Not Received
- Sale transaction SMS not received
- Sale transaction SMS received without buying the Commodity
- Unable to Register Aadhar Card
- Unable to scan aadhar card in POS device
- Unable to scan smart ration card in POS device
- Updated Smart card details are not reflected in POS device.
- Commodity Related
- Unable to download Smart card PDF file
- Smart card lost Complaint
Resolution Process:
Upon receiving grievances, our process involves raising trouble tickets, which are systematically addressed within our Helpdesk. Depending on the nature of the grievance, we either directly resolve the issue or guide beneficiaries to the relevant officials or departments for resolution. Our dedicated team, alongside concerned officials, ensures timely and efficient resolution of grievances. When a trouble ticket is raised, an SMS notification with a unique ticket number is sent to the registered mobile number of the beneficiary. Once the issue is successfully resolved, another SMS notification confirms the closure of the complaint, thereby providing a transparent and accountable grievance resolution process.
About Helpdesk:
The shift time for Helpdesk is between 8 AM to 8 PM on working days and between 9 AM to 6 PM on week off days (First two Fridays and second two Sundays of the month are week off).
Our competent Helpdesk executives proficiently handle inbound calls, chat interactions, emails, and tickets from the public portal. They are dedicated to ensuring that each grievance is addressed promptly, fostering a culture of effective communication and resolution.
